SCPM - Satish Chandra Pandey Memorial (SCPM) Hospital

A) RIGHTS

To be informed and educated in a language that you can understand
To receive medical advice and treatment which fully meets the currently accepted standards of care & Quality
To be given a clear description of your medical condition, estimated cost of treatment and to involve you in decision about your care
To have your privacy & dignity and your religious and cultural beliefs respected
To have information regarding your medical condition kept confidential
To have information of your care providers
To have a safe and protected environment for you & your relatives
To make suggestions & voice complaints
To refuse treatment
To have access to your clinical records
To be protected from physical abuse and neglect
To obtain informed consent from you before any procedure/ surgery/ treatment/ anesthesia/ initiation of any research protocol/ blood & blood product transfusion
Right to seek an addition opinion regarding clinical care

B) PATIENTS RESPONSIBILITES

Provide Complete and accurate information about his/ her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins and any other matters that pertain to his/ her health
Provide complete and accurate information including full name, address and other information
To ask questions when he/ she does not understand what the doctor or other member of healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/ she anticipates problems in following prescribed treatment or considering alternative therapies.
Abide by all hospital rules and regulations given in patient information brochure, more importantly:
- Comply with the no-smoking policy
- Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises
- Treat hospital staff, other patients and visitors with courtesy and respect.
To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
Not to give medication prescribed for him/her to others
Provide complete and accurate information for insurance claims and work with the hospital staff and doctors to make payment arrangements
To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course
To pay for services billed for in a timely manner as per the hospital policies
To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first
To respect that admitted patient and patients requiring emergency care take priority for your doctor
To follow the prescribed treatment plan and carefully comply with the instructions given
To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital
To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
Not to take any medications without the knowledge of doctor and healthcare professionals
To understand the charter of rights and sleek clarifications, if any

SCPM Hospital

Patients

A) RIGHTS

B) PATIENTS RESPONSIBILITES

Station Road, Veer Pur, Janki Nagar, Uttar Pradesh 271001

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