• To be informed and educated in a language that you can understand
  • To receive medical advice and treatment which fully meets the currently accepted standards of care & Quality
  • To be given a clear description of your medical condition, estimated cost of treatment and to involve you in decision about your care
  • To have your privacy & dignity and your religious and cultural beliefs respected
  • To have information regarding your medical condition kept confidential
  • To have information of your care providers
  • To have a safe and protected environment for you & your relatives
  • To make suggestions & voice complaints
  • To refuse treatment
  • To have access to your clinical records
  • To be protected from physical abuse and neglect
  • To obtain informed consent from you before any procedure/ surgery/ treatment/ anesthesia/ initiation of any research protocol/ blood & blood product transfusion
  • Right to seek an addition opinion regarding clinical care


  • Provide Complete and accurate information about his/ her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins and any other matters that pertain to his/ her health
  • Provide complete and accurate information including full name, address and other information
  • To ask questions when he/ she does not understand what the doctor or other member of healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/ she anticipates problems in following prescribed treatment or considering alternative therapies.
  • Abide by all hospital rules and regulations given in patient information brochure, more importantly:
    • Comply with the no-smoking policy
    • Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises
    • Treat hospital staff, other patients and visitors with courtesy and respect.
  • To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
  • Not to give medication prescribed for him/her to others
  • Provide complete and accurate information for insurance claims and work with the hospital staff and doctors to make payment arrangements
  • To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course
  • To pay for services billed for in a timely manner as per the hospital policies
  • To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first
  • To respect that admitted patient and patients requiring emergency care take priority for your doctor
  • To follow the prescribed treatment plan and carefully comply with the instructions given
  • To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital
  • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
  • Not to take any medications without the knowledge of doctor and healthcare professionals
  • To understand the charter of rights and sleek clarifications, if any

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